Independent Use Procedures: Because we are committed to providing excellent elevator service, we have established certain procedures for "private use," or taking an elevator out of service for independent use. When you are expecting a large delivery, please schedule it with your Property Manager. You may also review the deliveries section of this handbook for further information.

Please note, however, that we do not permit independent elevator usage during the following rush hours:

Monday through Friday

  • 8:00 AM - 9:30 AM
  • 11:30 AM - 1:30 PM
  • 4:30 PM - 6:00 PM

IMPORTANT - Please do not allow your delivery people to wedge anything in the elevator doors or prop the doors because this will burn out the door motor and temporarily reduce the number of elevators servicing the building.

Elevator Malfunction Procedures: Each elevator is equipped with a voice communicator, which communicates directly with Kastle Systems' Monitoring Center. In the event an elevator should malfunction while you are in the cab, open the emergency telephone door located at the bottom of the panel. Push the call button, which will provide voice communication to Kastle Systems. Give the Kastle operator the building location and the cab number you are in (this information is displayed on a sign on the elevator panel). Kastle will contact and dispatch an engineer and elevator mechanics immediately. A member of the Property Management team will stay in communication with you until the elevator company arrives to assist you in evacuating the cab.

While being trapped in an elevator may be an inconvenience, you are in no danger as long as you remain in the cab. Never try to pry the elevator doors open to get out. It is extremely dangerous since the cab may not be properly aligned with the floor. Wait for a qualified elevator mechanic or fireman to assist you.

In an emergency fire situation, elevators should never be used. If you are traveling in an elevator when an alarm sounds, the elevators will automatically go to the first floor and open their doors. This will occur one cab at a time. Please be patient.

In the event of a power outage, elevators can continue to operate using our emergency power generator. Should an outage occur, elevator lights will remain on, but the car itself will temporarily cease moving. Each elevator will automatically return to the lobby, their doors will open, and they will remain inoperable until the power has been restored.

Top of Page